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Customer Service FAQ - Fulfillment services by CafePress. For questions about the OffLine Special Orders section go here.

How long does it take to receive my order?

In stock items will ship within 2-3 business days with standard shipping. Expedited (Next Day/2 Day) will ship the NEXT BUSINESS day. Items ordered on Monday will be shipped on Tuesday and received Wednesday (if next day). Items ordered on Friday will be shipped on Monday and received on Tuesday (if next day). Remember, business days exclude weekends and holidays. Time in transit will depend on the shipping method you choose. This page explains the Shipping Options.

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Can I check my Order Status?

Check the status of any of your orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your order.

When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.

If your order has been shipped via UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the UPS website.

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What if I don't like something, or it breaks during shipping?

Your complete satisfaction is very important to CafePress and OffLine! We guarantee that if you do not like your merchandise, or it is broken, you can return it and get your money back. This 100% satisfaction money-back guarantee is good for 30 days.

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How do I cancel an order?

If you need to cancel your order, simply contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

Please note, if your order has already started processing, you may not be able to cancel it.

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How do I add items to my already completed order?

If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy.

Please note, if your order has already been processed, you may not be able to cancel or modify it.

How do I revise shipping & billing information for an order?

If you have completed an order and wish to change your shipping or billing information, please call CafePress toll-free at (877) 809-1659 (Local/International customers may call 1-402-517-4480). Please have your order number ready when calling.

I do not live in the United States. May I still buy merchandise?

You sure can! We ship merchandise all over the world! See the Shipping page for more details.

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What is the printing process used on the t-shirts?

We use a dye sublimation printing process for mugs and mousepads and direct to garment printing for apparel. These processes are similar in quality to screen printing, with no image cracking, peeling or fading.

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What about XXL T-shirts?

We offer 2X, 3X and 4X shirts and Women's Plus sizes 1 - 5.

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May I pay by check or money order?

Unfortunately we can no longer accept checks or money orders. If you wish to pay with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.

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May I get something custom made for me?

Sure can! Email the designer for custom work.

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Are you a Green Hosted site?

Yes we are! Dream Host is our host of choice. Click here to find out more. Green Web Hosting! This site hosted by DreamHost.

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What if I have a question that is not on this FAQ?

Don't worry... we're here for you!

To get your own personal customer service rep regarding CafePress issues, simply click here! You can also call our toll-free customer service line at (877) 809-1659 9:00 a.m. - 9:00 p.m. Monday - Saturday (EST) or Local/International 1-402-517-4480. You can also write us at:

CafePress.com
Customer Service Dept.
1850 Gateway Dr #300
San Mateo, CA 94404

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Who do I contact with Design Questions or Suggestions?

Email here.


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